Traders’ Code of Conduct

What is the Traders’
Code of Conduct?

The Surfers Paradise Traders’ Code of Conduct is an initiative of Surfers Paradise Alliance in association with the Gold Coast Office of Fair Trading, encouraging retail businesses in Surfers Paradise to maintain fair trading standards.

The Traders’ Code of Conduct outlines best business practice, in harmony with the Queensland Government Fair Trading Act.

Businesses displaying the Traders’ Code of Conduct Certificate (click here to download the certificate, PDF 216KB) and store decal pledge to uphold these business practices. They have also undertaken training with the Office of Fair Trading, ensuring they understand the regulations underpinning the initiative and conform to the applicable laws.

Regular compliance checks are already conducted by the Office of Fair Trading with all retailers on the Gold Coast to ensure businesses abide by the law.

Participating Businesses

Further details for Code of Conduct members are outlined in the Surfers Paradise Business Directory section of our website.

Consumer Complaints

If you feel you have experienced poor trading behaviour in line with the Traders’ Code of Conduct and would like to make a complaint about a business in Surfers Paradise, please click here to let us know via our feedback form and we will direct the concern to the appropriate authorities.

How Businesses Can
Become Involved

If you would like your business to participate in the Traders’ Code of Conduct, please fill out the form below and we will post you an invitation pack:

Business Name*:  
Your Name*:  
Your Position*:  
Business Telephone*:  
Business Postal Address*:  
*required fields  

Office of Fair Trading
Education Seminars

If you have already signed your Traders’ Code of Conduct agreement you are required to attend a free training education seminar with the Office of Fair Trading.

Each seminar is held in the Surfers Paradise Alliance Boardroom, located on the Rooftop level of the Surfers Paradise Transit Centre, 10 Beach Road, Surfers Paradise. Please email the Communications Department () to register your interest for an upcoming seminar.