Frequently Asked Questions

General

Is this event suitable for Under 18’s?
Yes, this concert is available to people of all ages. We do suggest that if the child is under 18 years of age that they be accompanied at all times as there will be large crowds so it is easy to get lost. If your child is very young we do recommend bring ear muffs as it can get very loud.

Can I meet the artists?
This year there will be no meet and greets available, however if you purchase a VIP experience you will have the opportunity to mingle with the artists in the VIP area. Need a ticket? Click here

Can children go into The White Rhino Beach Hut?
The White Rhino Beach Hut is a licensed bar, as such the same rules as a licenced venue/premises apply. Children must be accompanied by an adult at all times.

Where is the best place to park?
There are plenty of parking options available in surfers paradise. Click here to view a full list of parking and transport options.

Where can I get food and beverages?
There are plenty of dining options, including restaurants, bars and cafes to suit a range of tastes. Click here to find out more.

Where can I smoke?
Smoking is not permitted in the white rhino beach hut or within 10metres of any live stage. Regular smoking regulations are in place during Surfers Paradise LIVE.

Where can I stay in surfers paradise so i am close to all the action?
Surfers paradise has a number of accommodation options to suit a variety of budgets. Click here to find out more and to book your stay in Surfers Paradise.

Gold Coast Music Awards

How do I get a ticket to Thursday night? 
Thursday night of Surfers Paradise LIVE highlight the Gold Coast local music scene through a partnership with the Gold Coast Music Awards. If you’re after a ticket to their VIP event please head to their website https://gcmusicawards.com.au/

VIP Tickets

How do I get into the VIP area?
So you’re ready to take your Surfers Paradise LIVE experience to the next level. To access our private VIP bar and viewing areas you’ll need to purchase one of our VIP Ticket Packages. You can do this via the website – Click Here

What's included in a VIP ticket?
A lot! For ease we’ve listed all of your ticket inclusions below:

  • Exclusive access to the VIP Areas, including the White Rhino Beach Hut from 4pm on Friday, 1 May and 1pm on Saturday and Sunday, 2 and 3 May & Front of Stage
  • Exclusive VIP toilets (Yep, because we know how important this is!)
  • Exclusive access to watch all the LIVE action on a big screen from within the VIP area
  • Exclusive access to a VIP bar where you can also redeem your FREE beverage per night
  • Exclusive opportunities to mingle with artist in the VIP area + autograph signings

Does the VIP front of stage area go across the entire stage or half?
The VIP front of stage area will go across the entire length of the stage. So if you like being right at the front we suggest getting in early and purchasing a VIP Pass as spots are limited.

Can I buy a VIP ticket on the night?
If you suffer from severe FOMO we recommend getting in early to secure your VIP experience before Surfers Paradise LIVE begins. With only limited tickets available per day these tickets are likely to go quickly – Buy your ticket now! If there a few tickets left on the day you’ll be able to grab yourself a last minute ticket The Hub.

What is the difference between a one-day pass and a three-day pass?
The only difference between these ticket packages is the number of days you can access these VIP perks for at Surfers Paradise LIVE. When you redeem your VIP ticket at The Hub you’ll be issued with wristband. This will specify the specific day or days you can access the VIP areas.

How and when will I receive my tickets?
A confirmation email with your ticket will automatically be sent to the email address provided. If you haven’t received your confirmation email within 24 hours please check your junk mail. Please contact spa@surfersparadise.com or (07) 5584 3700 if you still have not received your confirmation email or if you have any further difficulties.

What happens if I forget to print my ticket?
Don’t worry, we’ve got you covered! You’re welcome to show your ticket confirmation on your mobile device.

How and where do I go on the day to redeem my VIP experience?
On the day you’ll need to bring your confirmation email with your tickets, either printed or on your mobile device, head to the hub to get your wrist band. Then it’s time to kick back and rock out in paradise with your mates.

I can no longer attend. Can I get a refund or give this ticket to someone else?
Unfortunately refunds are not available, however tickets are transferable. Simply provide your friend with the email containing the ticket confirmation to be redeemed at the hub for a VIP wristband.


Didn't get your answer? Email us spa@surfersparadise.com or call us on (07) 5584 3700

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